Terms of Service

Who we are

Juna Journal is made by Junabase, Inc., a Delaware corporation ("we", "us"). These Terms cover the Juna Journal apps for iPhone, iPad, Mac and Android, the web app at web.junajournal.com, and the website at junajournal.com (together, "Juna Journal" or "the service").

By creating an account or using Juna Journal, you agree to these Terms. If you don't agree, please don't use it.

1. Who can use Juna Journal

You must be at least 13 to use Juna Journal, or older if the law in your country sets a higher age for agreeing to the use of your data online (16 in parts of Europe). If you are under 18, a parent or guardian must agree to these Terms for you.

Juna Journal is for personal use.

2. Your privacy

Our privacy page at junajournal.com/privacy explains what we store, who can see it, and when AI is involved. It is part of how we run the service, and you should read it alongside these Terms.

Two things from it are worth repeating here:

• Your journal is not end-to-end encrypted. Everything travels over an encrypted connection and is stored encrypted on our servers and in storage. But our servers can read your entries, because search, sync and AI need that.
• Our team doesn't read your journal. Staff have no access by default. Rare emergency access is logged and audited.

3. Your account

Signing in. You sign in with a one-time code we send to your email address. There are no passwords. Whoever can read your email can get into your journal, so keep your email account secure and keep the address on your account up to date.

You are responsible for your account. That includes what is done with it and the devices signed in to it. You can see your signed-in devices in Settings and sign any of them out. Tell us if you think someone else has got in.

Plans. Juna Journal has two plans:

• Free: text entries and journals, one photo per entry, and voice recording with transcription.
• Premium: everything in Free, plus more photos and other media in your entries, and the AI features (section 7).

The app and junajournal.com describe what each plan includes at any given time. We may change what the plans include; section 17 covers how we tell you.

4. Premium, payment and cancelling

Price. Premium costs $29.99 a year. It is billed yearly; there is no monthly plan. The price is the same for everyone and is in US dollars.

Free trial. New subscribers get a 14-day free trial of Premium, once per account. If you don't cancel before the trial ends, you are charged for the first year.

Where you buy. You can subscribe in the App Store, on Google Play, or on the web, where payment is handled by Stripe. We never see your card. Your purchase is also covered by the terms of the store you bought it from.

Renewal. Your subscription renews every year, at the price then in effect, until you cancel. If we change the price, we will tell you at least 30 days before your next renewal, and the store may ask you to agree to the new price.

Cancelling. You cancel where you subscribed: in the App Store, on Google Play, or at web.junajournal.com under Settings › Plan. Deleting the app does not cancel a subscription. When you cancel, Premium stays on until the end of the period you have paid for, and then your account moves to Free. Nothing is deleted when that happens: entries that already have more than one photo stay viewable, but the Premium features stop.

Refunds. Refunds follow the rules of the store you bought from. Apple and Google decide refunds for purchases made through them; for web purchases, contact us. Except where the law says otherwise, payments are not refundable and we don't give partial refunds for an unused part of a year. If a payment is refunded, reversed or disputed, Premium ends straight away.

Failed payments. If a renewal payment fails, Premium may stay on for a short grace period while the store tries again. If the payment still fails, Premium is paused until it goes through. Nothing is deleted.

One subscription, one account. A store subscription can be linked to one Juna Journal account. If you subscribe in two places at once, you are paying twice; cancel one of them and you keep Premium.

Codes. A Juna Journal code gives you Premium for a set time. Nothing is charged and nothing renews. Codes have no cash value and can't be sold.

5. What you write is yours

You own everything you put into Juna Journal: your entries, photos, video, drawings, files, voice recordings and their transcripts, and your comments and reactions ("your content"). We don't claim any ownership of it.

To run the service, we need your permission to handle your content. You give us a licence to store, copy, process, transmit and display your content, only as far as needed to provide Juna Journal to you: to sync it across your devices, back it up, make it searchable, show it to people you share a journal with, and run the features you use, including AI features through the providers named in section 7. The licence is worldwide, non-exclusive and free of charge. It ends when your content is deleted from our systems, as described in section 10.

We don't sell your content, we don't use it for advertising, and the companies behind our AI features don't use your entries to train their models.

You are responsible for your content. Only add things you have the right to add, including anything you import from another app.

6. Acceptable use

Please don't:

• use Juna Journal to break the law, or to store or share content that is illegal;
• post anything in a shared journal that harasses, threatens or exploits someone, or that infringes someone else's rights;
• upload malware, or try to break, overload, probe or get around the security or limits of the service;
• access another person's account or journal without their permission;
• use scripts, bots or other automated means to use the service in ways the apps don't, or share one account to get around plan limits;
• resell the service, or copy, reverse engineer or build a competing product from it, except where the law allows this.

If someone tells us that content in a shared journal breaks these rules or the law, we may look into it and remove it or restrict the account. If you believe something on Juna Journal infringes your copyright, tell us at hello@junajournal.com. Say what the work is, where it appears in Juna Journal, and how we can reach you, and we will look into it.

7. AI features

What they are. Premium includes AI features such as writing help, suggested titles and tags, summaries, reflections, Ask My Journal and AI search. Voice recordings are transcribed on your device while you speak, and then sent to be transcribed more accurately.

Who processes your content. AI features send the content they need to two companies that process it for us:

• OpenAI: your voice recordings, to make transcripts, and your entry text, to build your AI search.
• Anthropic (Claude): the entries a feature needs, for writing help, summaries, reflections and answers to your questions.

Neither company trains its models on your entries. The privacy page has the details.

You are in control. "Use AI on my entries" in Settings turns every AI feature off. You can also leave any journal out of AI. Automatic suggestions are off unless you turn them on, and nothing in an entry changes until you accept a suggestion.

AI can be wrong. Transcripts, titles, tags, summaries, reflections and answers are generated by software. They can be inaccurate, incomplete or miss the point. Check anything that matters before you rely on it.

Not therapy or medical advice. Juna Journal is a journal. Its AI features are not a therapist, doctor or counsellor, and what they say is not medical, mental health, legal or financial advice. If you are in crisis or thinking about harming yourself, please contact your local emergency services or a crisis line.

Fair use. AI actions and transcription have fair-use limits: a daily allowance on Premium, and a smaller monthly transcription allowance on Free. The limits are generous for ordinary journaling and are there to prevent abuse and runaway costs. The app shows your current usage and when it resets. We may change the limits as we learn how the service is used.

8. Shared journals

You can share a journal with other people. Sharing a journal needs Premium; joining one is free.

• Owner and members. The person who shares a journal is its owner. The owner invites people, sets each member as an editor or a viewer, and can remove members. A shared journal has a limit on how many people can be in it.
• What members can do. Editors add entries and edit their own. Viewers read, comment and react. Nobody can edit another person's entry.
• What members can see. Members see the entries and comments in that journal, and each other's names. They see nothing else in your account.
• Your entries stay yours. If you leave a shared journal or are removed from it, the entries you wrote move to a private journal of your own, and your comments and reactions are deleted. If the owner removes one of your entries, it comes back to you.
• If the owner deletes the journal, it is deleted for everyone. The other members keep the entries they wrote.
• If you delete your account, you leave every shared journal, and your entries, comments and reactions disappear from them for everyone. If you own a shared journal, you choose first whether to transfer it to another member or delete it for everyone.

Anything you post in a shared journal can be read, and kept, by the other members. Share only with people you trust. We are not responsible for what other members post or what they do with what you post.

9. Export and import

Export. Your journal is never locked in. You can export one journal or everything, whenever you like, in the formats the app offers. A finished export stays available to download for 7 days and is then deleted from our servers; you can always create it again.

Import. You can bring in a journal from Day One. Imports have file size limits, and anything that couldn't be imported is listed for you at the end. You can undo an import for 7 days.

10. Deleting things

Entries and journals. When you delete an entry or a journal, it goes to Recently Deleted, where you can restore it for 30 days. After that it is deleted for good, with its photos and recordings. You can also delete it for good straight away.

Your account. You can delete your account in the app. This permanently deletes your journals, entries, media, recordings, transcripts, reflections and settings from our servers and all your devices. It can't be undone, and we can't recover anything afterwards, so export first if you want a copy. Backups are cleared within 30 days.

Subscriptions when you delete your account. Deleting your account does not cancel an App Store or Google Play subscription, and only you can cancel those: do it in the store, or you will keep being charged. A subscription bought on the web is cancelled when you delete your account. Deleting your account does not by itself give you a refund.

11. Weather, maps and other third-party services

Some features rely on other companies' services:

• Weather data in your entries comes from Apple Weather. Weather is a trademark of Apple Inc. Data sources and legal attribution: https://weatherkit.apple.com/legal-attribution.html
• Maps are provided by Apple Maps on Apple devices, and by Google Maps on Android and the web. Place names and map previews are provided by Google on every platform. When you use Google Maps features in Juna Journal, the Google Maps/Google Earth Additional Terms of Service (https://maps.google.com/help/terms_maps.html) and the Google Privacy Policy (https://policies.google.com/privacy) apply.

These services are provided by those companies, not by us, and we can't promise they will be accurate or always available.

12. App stores

If you got the app from the App Store or Google Play, your use is also subject to that store's terms. These Terms are between you and us, not Apple or Google. Apple and Google are not responsible for the app or its content, do not have to provide support for it, and are not responsible for any claims about it. If the app fails to meet a warranty that applies, you can tell Apple, and Apple may refund what you paid for the app; beyond that, Apple has no warranty obligation for it. Apple and its subsidiaries can enforce this section.

13. Our app and our rights

We give you a personal, non-transferable licence to install and use the Juna Journal apps for your own journaling, as long as you follow these Terms. The apps, the website, the Juna Journal name and the design belong to us. Your content belongs to you (section 5).

If you send us ideas or feedback, we can use them without owing you anything.

14. The service is provided "as is"

We work hard to keep Juna Journal reliable and your journal safe, but we provide the service "as is" and "as available". As far as the law allows, we make no promises that it will always be available, free of errors, or fit for a particular purpose, or that AI output, transcripts, weather or place data will be accurate.

We may sometimes offer a new feature early, before it is finished. Early features may change, break or be withdrawn.

Juna Journal works offline and syncs when it can, but no service is perfect. If your journal matters to you, export a copy from time to time.

Nothing in these Terms takes away rights you have by law as a consumer that can't be limited by contract.

15. Suspending or ending your account

You can stop using Juna Journal and delete your account at any time (section 10).

We may suspend or close your account if you seriously or repeatedly break these Terms, if we have to by law, or if your use puts the service or other people at risk. Where we reasonably can, we will tell you first and give you a chance to export your journal. If we close your account for a reason other than breaking these Terms, we will refund the unused part of a web subscription; for App Store and Google Play purchases, the store's refund rules apply.

If we ever decide to shut Juna Journal down, we will give you reasonable notice and time to export.

Inactive accounts. We may delete a Free account that has not been used for 180 days. We will email a warning to the address on the account at least 30 days before we delete it; using the account during that time keeps it. We never delete a Premium account for being inactive.

16. Limits on our liability

As far as the law allows:

• we are not liable for indirect or consequential losses, or for lost profits or lost data, arising from your use of Juna Journal;
• our total liability to you for any claim about the service is limited to the greater of what you paid us in the 12 months before the claim, or US$50.

These limits don't apply to anything that can't be limited by law.

17. Changes to these Terms

We may update these Terms as Juna Journal changes. If a change is material, we will tell you by email or in the app at least 30 days before it takes effect. If you keep using Juna Journal after that, you accept the new Terms. If you don't agree, you can export your journal and delete your account.

The date at the top shows when these Terms last changed.

18. General

If part of these Terms turns out to be unenforceable, the rest still applies. If we don't enforce something straight away, we can still enforce it later. You can't transfer your rights under these Terms to someone else; we can transfer ours to a company that takes over Juna Journal, as long as your rights under these Terms and the privacy policy are kept. These Terms, with the privacy policy, are the whole agreement between you and us about Juna Journal.

19. Governing law

These Terms are governed by the laws of the State of Delaware, USA. Any dispute about these Terms or Juna Journal will be heard in the state or federal courts located in Delaware.

If you are a consumer and the law of your own country gives you rights that can't be taken away by contract, including the right to bring a claim in your local courts, you keep those rights.

20. Contact

Questions about these Terms: hello@junajournal.com

Junabase, Inc.